Question: Who is Amador Valley Industries?
Answer: Amador Valley Industries (AVI) is the solid waste franchised and recycling hauler for the City of Dublin. We service all residential and commercial businesses throughout the City of Dublin.
Question: What are the customer service hours?
Answer: Customer Service Representatives are available to assist and answer any questions you may have from 8am to 5pm Monday through Friday. You can also reach us by emailing info@amadorvalleyindustries.com.
Question: How can I pay my bill?
Answer: There are 3 ways you can pay your bill
Online:
All you need to do to get started is register with your account number from your bill.
By Mail:
PO Box 12617
Pleasanton, CA 94588
In-Person (Monday through Friday 8:00 AM to 5:00 PM):
6175 Southfront Rd.
Livermore, CA 94551
925-479-9545
Question: Where should I place my garbage carts?
Answer: Please place your cart in the street at the curb the night before your scheduled pickup. Please place carts with at least three feet between each cart.
Question: What time is my garbage, recycling, and compost collected?
Answer: Garbage, recycling, and compost can be collected anytime starting at 5:30 am. Please have your carts at the curb the night before your scheduled service collection day.
Question: What should I do if one or more of my garbage carts were not serviced?
Answer: If one of your garbage carts were missed by the driver, please call our Customer Service Representatives at (925) 479-9545.
Question: I have more recycling or garbage than will fit in my carts. What can I do?
Answer: If there is more recycling or garbage than will fit in your carts, you can:
- Schedule a large item pickup
- Increase the size of your recycling and/or garbage carts.
- Extra cardboard (the amount that would fit in an empty recycling cart) can be flattened and placed beside your recycling cart for collection.
If you have any questions, please call our Customer Service Representatives at (925) 479-9545.
Question: Will my service be delayed by the holidays?
Answer: The following holidays will be observed: Thanksgiving Day, Christmas Day, and New Year’s Day. If your pickup day falls on one of these holidays, service will be delayed by one day for the rest of the week through Saturday.
Question: How can I get a food waste pail for my kitchen?
Answer: If you do not have a food scrap kitchen pail, please call AVI at (925) 479-9545.
Question: What are the possible cart sizes available for Garbage, Recycling, and Compost service?
Answer: Residents have the option to choose between a 32-gallon, 64-gallon, or a 96-gallon cart.
Question: How do I increase/ decrease the size of my carts?
Answer: If you would like to change any of your cart sizes, please call AVI at (925) 479-9545.
Question: How do I replace a missing or damaged cart?
Answer: If your cart happens to be damaged or missing, please call our Customer Service Representatives at (925) 479-9545 to order a replacement cart.
Question: How can I cancel my garbage service?
Answer: If you are moving, please call AVI at (925) 479-9545.
Question: I don’t know how to sort my waste properly. How can I learn what items go in which bin?
Answer: The information on what goes into each bin is on our website. You can also use the RE:Source website tool below which allows you to search for proper disposal of an item you are not sure how to dispose of. You can also download the RE:Source app to your Apple or Android devices. If you are still confused about how to dispose of the item, please call our customer service representatives at (925) 479-9545 for further assistance.
Question: What are the different recycling programs offered to residents in the City of Dublin through AVI?
Answer: AVI offers many different recycling options to the residents of the City of Dublin. Besides our regular curbside cart services for garbage, recycling, and organic waste, AVI provides large item bulky pickup, holiday tree disposal, curbside battery pickup, motor oil pickup, and textile pickup. If you would like to learn more about any of these programs, please visit our “Resident Other Services” webpage.
Multi-family property managers can learn about these programs on the “Apartment Residential Other Services” webpage.
Question: I have a lot of big items that don’t fit in my garbage cart. How can I get rid of these items? Does AVI provide bulky pickup?
Answer: Yes, AVI offers 3 bulky item pickups per year from July 1st to June 30th. It resets every year. To schedule a bulky item pickup, please call Customer Service Representatives at (925) 479-9545. To see what is accepted in a bulky item pickup, please visit our bulky item pickup website or click here.
Question: How do I recycle electronics?
Answer: AVI will pick up electronic items as part of your bulky item pickup. If you have used all 3 bulky item pickups for the fiscal year, visit RE:Source for more locations.
Question: Is there curbside collection for hazardous waste?
Answer: There is no curbside collection for hazardous waste. However, we do have curbside collection for household batteries as well as motor oil. To properly dispose of batteries, please place all batteries inside a clear heavy duty plastic bag and put the bag on top of the recycling bin, NOT inside the bin. The driver will come and take the batteries off of the lid when they come to collect your recycled materials.
For motor oil collection, each household may call and request up to 2 used motor oil containers and a heavy duty zip lock bag for recycling of up to 2 used motor filters. On your regular collection day just place the container(s) at the curb and AVI will replace them with empties for your next use.
AVI also hosts an annual household hazardous waste drop off event every Spring. Watch your mailbox for more information on event location and date. You can also drop off your household hazardous waste to one of the Alameda County Household Hazardous Waste facilities year round. For more information, visit Stopwaste.org/HHW
Question: I heard AVI has a new textile recycling program! How does it work?
Answer: AVI does offer a curbside textile recycling program, where you can put your clean, dry, and lightly used clothing for adults, children, and babies as well as stuffed animals, bedding, and towels in a clear plastic bag curbside by 6am on your scheduled pick up day. This textile collection program is available the first full week of January, April, July, and October. To schedule your pickup, please call our Customer Service Representatives at (925) 479-9545. For more information, please visit our textile recycling webpage.
Residents of multi-family properties should arrange for their pickup through their property manager.